Refund/Return Policy
Refunds/Returns
We are committed to your satisfaction so if you’re not completely satisfied with your WallStars we will refund your money or replace your WallStars as follows:
- WallStars are in original condition – If your WallStars are in original condition you may return within 60 days of the delivery date for an exchange or refund (less shipping & handling).
- WallStars are received damaged – If your WallStars arrive damaged you may return within 15 days of the delivery date and we will give you a refund or replacement at our discretion.
If you want to return your WallStars please follow these steps.
- Email us at support@wallstars.tv and give us your order number and the reason for your return.
- We will email you a return authorization number. We will not process your return without one.
- Place your WallStars in the package it was originally shipped in and clearly mark the return authorization number on the outside of the package.
- Use a traceable shipping service when returning your package to us.
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